Creating and Managing Promo Codes

Introduction

This guide provides step-by-step instructions for event organizers to create, edit, and manage promotional codes on our ticketing platform. These codes offer discounts to ticket buyers, enhancing sales and customer engagement.

Creating a Single Promo Code

1. Accessing the Feature:
   • Navigate to the “Promo codes” tab on your event dashboard.
2. Adding a New Code:
   • Click the “Add code” button.

• Enter the promo code name in the text field (avoid spaces).
• Optionally, click “Generate” for an automatically generated 10-character code.

3. Setting Ticket Limits:
   • Choose between “Unlimited” or “Limited” uses.
   • If limited, specify the maximum number of uses.
4. Determining Discount Amount:
   • Select either a fixed amount or a percentage discount.
   • Note: Only one discount type can be active at a time.
5. Scheduling the Promo Code:
   • Choose between immediate activation (“Now”) or a scheduled time.
   • Use date and time pickers for precise scheduling.
6. Applying Code to Tickets:
   • Select “All tickets” or specific tickets.
   • If specific tickets are chosen, check the boxes next to the relevant tickets.
7. Saving the Promo Code:
   • Click “Save” to activate the promo code, or “Cancel” to discard changes.

Managing Existing Promo Codes

1. Editing Codes:
   • Locate the code in the list and click “Edit” to modify settings.

2. Deleting Codes:
   • Click “Delete” next to unused codes. Confirm the deletion in the modal.
   • If a code has been used, an error message will prevent deletion.
3. Sharing Codes:
   • Copy the promo code to distribute the promo code to potential ticket buyers.
4. Viewing Code Usage:
   • Check the “Uses” column to monitor how often each code is used.

Test your codes on the event checkout

1. Applying a Promo Code:
   • Enter the promo code in the designated field above the ticket selection.
   • Click “Apply” and wait for the validation.

2. Feedback on Code Application:
   • If the code is valid: You will see the adjusted prices and success message.
   • If the code is invalid: You will see an error message with possible reasons.
3. Removing an Applied Promo Code:
   • Click the “Remove” link beside the applied code.
   • Prices revert to original values, and a removal confirmation is displayed.

Promo Code and Secret Code Relationship

• Ensure a promo code is not simultaneously used as a secret code for hidden tickets.

Finalizing Your Promo Code Setup

• Review all settings and ensure your promo codes are correctly configured for your event.
• Utilize the promo code feature to enhance your event's marketing and sales strategy effectively.