Tickets: How to create tickets

In this article, you will learn everything about setting up tickets on Viewcy. You can create 4 different types of tickets: free tickets, paid tickets, multi-entry passes, and festival passes. In this article, we'll go through and describe each type of ticket and how it can be used.

How to create Tickets:

Find the tickets tab; 

  1. Make sure you are logged in and open the Event Page.

    • If you created this event on behalf of an organization, open the organization first, and there you will find the event.

  2. Click / tap on details.

3. Open the Tickets tab.

To edit/remove / hide existing tickets;

1. Go to the details page;
2. Click on the tickets tab:
You will see an ‘Edit’ and ‘Hide/Remove/Delete button at the end or right side of the ticket details.
Hide : Event organizer has the ability to ‘hide’ a ticket tier from the public facing ticket options of the event, this can be undone by selecting 'Unhide'.
Delete : Event organizer can delete the whole ticket tier when no tickets are purchased.
Remove : Event organizer can remove the festival passes tickets.

Edit : Event organizer can make changes or update the tickets.

There are 4 different types of tickets:

1. Free tickets
  • These are great for collecting RSVPs and registrations.
2. Paid tickets
  • These tickets have a price. 
    • Fees can be absorbed by the event creator or passed on to the ticket buyer.
3.  Multi-Entry Pass
  • When creating this ticket you set "how many times can people attend an event with this pass?"  For example, enter "10" for a 10-plus card.
  • This ticket can be applied to multiple events.  If you are producing a concert series and want to sell a 3-event pass and apply it to multiple events, people purchasing this ticket will buy 3 credits to apply to other events.
4.  Festival Pass
  • A festival pass is for when you have a multi-event festival, and you want to sell a single ticket that gives entry to the entire series.  For example, if you have a 5-day music festival with 5 different ticketed events, you can create a festival pass that grants entry to all 5 events.  
  • Purchasers of this ticket will be added to the guest list for all 5 events, and receive 5 tickets in their confirmation email.

Attributes common to all ticket types are:

  • Ticket name
    • This is what people see when they buy a ticket.
    • i.e. General Admission, RSVP, Early Bird, etc...
  • Available Quantity 
    • This is how many of a particular ticket are available.
    • You can set this to unlimited, or set a fixed amount of available tickets.
  • Attendance Type 
    • This is where you specify if it is an in-person or online ticket depending on your event.
    • You can create both types for an event separately.
    • You can create hybrid events as well.
  • Start sales
    • This is when the ticket becomes available. If you want some tickets to go on sale on a particular date, enter that date here.
    • By default, this is set to start immediately.
  • End sales
    • This is when tickets should stop being available.
    • If you want these tickets to be available after the event starts, be sure to set this to end after the event.
  • Standard vs. Secret ticket.
    • Standard tickets are normal tickets and are publicly available. 
    • Secret tickets require a secret code.  Secret tickets are a great way to set up discount codes.

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